Every week we look for speakers of many languages to fill Customer Support and Customer Service roles across Europe. With such a constant demand for Customer Support workers across all industries, we wanted to explain a little bit more about what a Customer Support position involves and how it can lead to a rewarding long-term career.
Great Opportunities For Promotion
A Customer Support position is an entry level position, offering a foot in the door to motivated jobseekers who lack relevant qualifications for other roles within large companies. However, many companies like to promote hard working individuals from within, ensuring that they have trust in their staff. This ensures that senior staff know the company from the ground up and are committed to the company, helping it to further grow in the long run. If you work hard and prove competency, it is very likely that you will be rewarded with a promotion to a more senior position that would have otherwise been unachievable.
In addition to upwards career progression, there is also an opportunity for lateral movement within an organisation. You might start in Customer Support, but if you have an interest in another department, it is possible that your company will invest in training you to get started in a new part of the business. When else would you get paid to learn new skills?! This is another exciting possibility that wouldn’t have been possible without taking on a Customer Support role. Of course you don’t have to move to a new department and if you find yourself thriving in the sociable Customer Support role, you have the opportunity to progress to a Team Leader, Supervisor, or even a Customer Support Manager amongst other things.
What Does the Role Involve?
Customer Support, sometimes called Customer Service, varies depending upon the company that you work for. In general it involves dealing with customers via phone, live chat, and email. If a customer has a problem or a question, it is your job to find a solution or offer a satisfying answer. If you are unable to do either of these things with the resources available to you, you must then escalate the issue to someone who can provide a solution. Important aspects of this role are acting professionally to keep customers happy and being able to respond to requests in an efficient and timely manner.
Who Can Work In Customer Support?
When we look for candidates to fill Customer Support positions, we are looking for individuals who fit the following criteria:
- Excellent communication skills, both written and oral
- Computing skills, especially in web-based applications
- Ability to work independently with minimal supervision
- Flexible and a team player
- Fluent language skills of European languages are a huge plus
As you can see, the role requires a certain type of personality, rather than specific qualifications, and we look at everyone as an individual when considering putting them forward for Customer Support positions.
How Can You Apply?
If this sounds exciting to you and you think you are the sort of person who we are looking for, we would love to hear from you. There are three ways to apply:
- Take a look at our live jobs and apply to a specific recruiter directly
- Submit your CV here
- Send your CV to firstname.lastname@example.org
Don’t worry too much about your CV – we will help you with that. Just make sure that it includes your contact information, the languages you speak, and any relevant work experience.