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Job Details: SUPERVISOR – LISBON   a) To assist Operations in the formulation of targets for individuals and teams and help during hiring and onboarding of new employees.   b) Training, coaching and development of the (NORDICS/GERMAN/..) team, in order to help improving customer service excellence; and to assist team members in the performance of their daily duties and tasks.   c) To devise ways of creating an engaged and committed environment, by keeping team members More...

Job Details: Q&A   a) To review a subset of call center operators’ activities (calls, emails, chats, etc.) and assess them  according to internal standards.   b) To maintain and develop internal support and keeping up with existing Quality standards.   c) To accompany evaluations and creating constructive daily, weekly, or monthly feedback, by discussion and presentation of improvement plans on regular meetings with agents and to review these plans through coaching More...

Job Details: Provide an excellent customer service from day one Ensure a positive experience throughout the customer’s journey Build a sustainable and mutually beneficial relationship between customers and the brand To take ownership of every case and being passionate with helping customers To ensure a positive experience throughout the customer journey, taking on tasks related to customers’ purchases (payment questions, modifying delivery dates, handling requests and More...

Job Details: Provide an excellent customer service from day one Ensure a positive experience throughout the customer’s journey Build a sustainable and mutually beneficial relationship between customers and the brand To take ownership of every case and being passionate with helping customers To ensure a positive experience throughout the customer journey, taking on tasks related to customers’ purchases (payment questions, modifying delivery dates, handling requests and More...

Job Details: Provide an excellent customer service from day one Ensure a positive experience throughout the customer’s journey Build a sustainable and mutually beneficial relationship between customers and the brand To take ownership of every case and being passionate with helping customers To ensure a positive experience throughout the customer journey, taking on tasks related to customers’ purchases (payment questions, modifying delivery dates, handling requests and More...

Job Details: CUSTOMER SUPPORT AGENT – LISBON   Provide an excellent customer service from day one Ensure a positive experience throughout the customer’s journey Build a sustainable and mutually beneficial relationship between customers and the brand To take ownership of every case and being passionate with helping customers To ensure a positive experience throughout the customer journey, taking on tasks related to customers’ purchases (payment questions, modifying More...

Job Details: Our client is looking for German Advisors for a leading credit card provider, with the client being one of the leading international credit card and financial services companies.   Responsibilities: Provide support to one of the most renowned American financial companies Being a part of a specialized team in customer’s requests through written and phone communication Offering solutions to customers that need assistance with financial and credit card services Internal More...

Job Details: Our client is looking for Dutch Advisors for a world market leader in the premium domestic appliance segment.   Responsibilities: Provide support to the customers assigned to this project Being a part of a specialized team in customer’s requests through written and phone communication Offering solutions to customers and helping in setting up service repair for their appliances, check availability of technicians and make appointments for service calls Troubleshoot the care More...

Job Details: Responsibilities:   Provide first contact resolutions to customer queries regarding health meter devices Being part of a healthcare team specialized in offering support through written and phone communication Provide information regarding purchasing procedures, orders' tracking, and deliveries Internal growing opportunities based on performance   Requirements   Native level or C2 Level of French B2 Level of English Remote work requires a high-speed More...

Job Details: We are born from Evolution IT Solution, working in Business Process Outsourcing and currently working on an exciting new Project! Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.   We are looking for Inbound Sales Representatives to provide support and guide the customer during the More...