Job Details
Cards Operations Officer - Malta
Job ID: 6695
Job Type:
Region:
Region:
Malta
Job description:
Responsibilities:
Requirements:
If interested, kindly send your CV to Joelle Abela on joelle@spotonconnections.com
- Handle daily operational tasks including but not limited to second line customer support requests, invoicing and reconciliations, card loadings and settlements;
- Monitor customer accounts within pre-defined fraud related patterns, raising the necessary alerts when necessary and as per procedures;
- Handle customer chargeback requests;
- Reply to customer emails, in a timely and professional manner;
- Ensure that customer on-boarding and transaction processing follow the company’s KYC and AML procedures;
- Assist in card stock management, production and fulfilment;
- Assist in creation and maintenance of operational procedures and product terms and conditions;
- Input, maintain and manage customer data within the company’s back-office information systems;
- Provide reports on a regular basis, as directed or requested by the Manager
- Assist the Manager in market research and analysis together with the implementation of new projects as required from time to time;
- Schedule and attend customer meetings with the Manager and record meeting minutes;
- Provide customers with accurate information regarding the company’s products and services;
- Keep abreast with current and new legislations, laws, directives and regulations
- Perform general office duties such as handling of mail, scanning and proper filing;
- Support internal and external audits;
- Provide support to the Manager as and when required
Requirements:
- Diploma and /or Bachelor’s degree in Banking, Business, Management or equivalent;
- Excellent command of English language;
- An excellent eye for detail and high work standard;
- The ability to meet deadlines and prioritise effectively;
- The ability to work proactively, independently, as well as part of a team;
- Willingness to learn and grow;
- Be energetic and have a positive attitude;
- Good knowledge of Microsoft Office tools especially Microsoft Outlook, Word and Excel;
- Demonstrate good customer service skills;
If interested, kindly send your CV to Joelle Abela on joelle@spotonconnections.com
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