Job Details

Job
Location
Technical Support Specialist - Malta
Job ID: 6906
Job Type:
Region:

Malta

Job description:

The Technical Support Specialist will be responsible for offering client support to internal and external B2B clients and deploying and configuring client applications. This is a critical customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related issues.

 

The role will require a blend of technical and business knowledge, as well as excellent communication skills to be able to provide the highest level of customer satisfaction. The Technical Support Specialist must be a motivated team player that can see projects to completion, work independently, and be willing to assist other team members not specific to their duties.

 

Overall Responsibilities

 

  • Responds to client queries via email in a professional and timely manner whilst providing a high level and personalized client experience.
  • Maintains a consistent and positive customer experience when interacting with clients
  • Proactively keeps up to date with Ixaris activities, products, and services to ensure queries are handled in a professional manner
  • Deploy clients on testing and production Ixaris server applications and perform any necessary configurations
  • Investigate and troubleshoot client operational technical issues
  • Escalates and resolves cases ensuring corporate SLAs are met
  • Interacts with third-party suppliers and other departments as required
  • Prepares documentation for tools and processes
  • Contributes to ongoing improvements and updates to processes within the team
  • Contributes to project initiatives by aiding in a project’s delivery and launch by carrying out tasks/actions that are assigned to the Support team

 

Skills and Knowledge

 

Required

 

  • Excellent verbal and written communication skills in English
  • Previous client-facing technical support experience with great technical proficiency
  • A positive person with a can-do attitude and willingness to learn
  • Firm knowledge of SQL/MySQL and ability to query databases
  • Being able to work on multiple projects/tasks simultaneously while maintaining focus
  • Attentive to detail
  • Ability to work independently and collaboratively
  • Ability to work under pressure and prioritise tasks as required

 

Considered an asset

  • Possession of an IT-related qualification
  • Previous experience within the payments industry
  • Knowledge of API messaging using REST and use of tools such as Postman
  • Proficiency in Microsoft Excel and the use of formula functions

 
Should you be interested in the above position, kindly forward a copy of your updated CV in English to margarida@spotonconnections.com