Job Details

Job
Location
Customer Support Team Lead - Danish Speaking - Malta
Job ID: 4370
Job Type:
Region:
Permanent
Any Region

Job description:

CUSTOMER SUPPORT TEAM LEADER - DANISH SPEAKER

Main responsibilities:

  • Supervising the operational support for customers’ service related activities
  • Supervising the processing of help desk support to the company’s customers
  • Being in charge for support reporting operational area, including KPI reports
  • Providing specialized training for the new employees
  • Answering questions regarding the Company’s products and services
  • Providing superior customer service in a professional and friendly manner
  • Identifying selling opportunities as per customer needs
  • Sharing knowledge and experience with other team members and the provision of support as and when needed.
  • Demonstrating a positive attitude, adaptability, flexibility, and punctuality

Expected skills and experience:

  • Excellent interpersonal skills
  • Previous experience in a similar role would be desired but not a must.
  • Positive and can-do attitude
  • Proficiency with Microsoft Office for Windows (Outlook, Word, Excel and PowerPoint) 

If you are interested or know of someone that could be, kindly forward your CV in a word format to Donna Bonello on donna@spotonconnections.com or call on +356 27 204 518 for further information.