Job Details

Job
Location
Dutch speaking Customer Support Agent - Spain
Job ID: 4573
Job Type:
Region:
Permanent
Barcelona

Job description:
Dutch speaking Customer Support Agent
Barcelona, Spain

Responsibilities:
  • Deliver a quality customer experience on every transaction.
  • Provide first contact resolution of customer issues via chat, email and/or phone.
  • Provide customer satisfaction and create promoters based on the service delivered.
  • Ensure that all customer contacts are handled in an efficient, effective and customercentric way.
  • Troubleshoot and handle the most complicated and sensitive of customer inquiries.
  • Ensure that all the client inquiries are recognized, recorded, confirmed and solved effectively as measured through customer surveys and internal SLAs.
  • Ensure that adherence to required shift schedules is observed at all times.
  • Recognize and promote additional products and services to the customers, in line with their needs and requirements and as directed by the Client.
  • Supply high-quality service in accordance with given processes and procedures.
  • Keep updated on new products, technological changes and procedure updates as they arise. 
  • Escalate and communicate any customer well-being issues.
  • Maintain security and confidentiality of the Client internal information and customer/account information
  • Know and observe all regulations with regards to execution, trade and competition as well as all health and security responsibilities.
  • Compliance:
    • Take personal responsibility to understand and comply with all company and client security requirements and policies.
    • Take personal responsibility to understand and comply with the environmental issues that affect their position (energy saving, water saving, waste location...).

Requirements:
  • Good knowledge of the client’s procedures and products.
  • A motivated and enthusiastic personality.  
  • Native Dutch language communication skills (written and spoken).
  • Verbal and written fluency in English essential with multilingual fluency in other EMEA language an advantage.
  • Fast and accurate typing skills as well as a good knowledge of Word, Excel and Outlook.
  • Good numeric and verbal reasoning skills.
  • Self-organized, planning and prioritization skills. 
  • Problem solving ability. 
  • Possesses very good customer service skills.
  • Organized and able to prioritize tasks to meet the changing demands of the business.
  • Excellent interpersonal skills with ability to keep and maintain good working relationships with all levels of staff.
 
Should you be interested in the above position, kindly forward your CV in Word or Pdf format to Nuria de la Fuente on nuria@spotonconnections.com or send a WhatsApp message on 00351 938239214