Job Details

Dutch Speaking CSO - Malta
Job ID: 4371
Job Type:


Job description:  

  • · Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
    · Ensure that client accounts are opened according to the client’s product and service guidelines;
    · Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application;
    · Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information;
    · Identify selling opportunities after analysing the customer’s needs;
    · Address cancellation and temporary/ permanent blocking of cards, as per customer requests;
    · Process of transactions and outgoing payments accurately within the company’s I.T. systems;
    · Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;
    · Keeping records as required;
    · Issuing of new cards and renewal processes.
    · Assistance with gathering of data/information for the company (via phone, e-mails and chat);
    · Providing support with invoicing, allocating payments and related duties, in line with the Bank’s policies;
    · Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions;
    · Communication and close cooperation with country co-ordinators and other departments;
    · Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records;
    · Other related ad hoc duties that may be assigned from time to time.
    · The opportunity to work in a dynamically evolving company;
    · Opportunities for growth, realization of own ideas and further training;
    · Professional and attentive environment;
    · Other benefits, depending on candidates’ skills and experience.
    · University degree
    ·  Fluent in both English and Dutch. Additional languages will be a benefit.
    · Previous experience in a similar position is an asset
    · Strong communication skills, both verbal and written
    · Computer skills
    ·  Team player and customer oriented
    ·  Willingness to learn and expand horizons

    If you are interested or know of someone that could be, kindly forward your CV in a word format to Donna Bonello on or call on +356 27 204 518 for further information.