Job Details

Job
Location
Flemish Speaking Customer Service Advisor (Moderation) - Malta
Job ID: 5991
Job Type:
Region:

Malta

Job description: FLEMISH SPEAKING CUSTOMER SERVICE AGENT (MODERATION)
 
Join a vibrant, international team, dedicated to making the internet a safer place for all!
 
Responsibilities:
  • Understand and remain knowledgeable of client policies and guidelines.
  • Visually navigate and review images, accounts and text-based content.
  • Review and make decisions on Flagged/Filtered content for fraud in accordance with defined policies and guidelines.
  • When required, communicate to customers via email, advising when content has been removed from the client’s platform.
  • Report and provide feedback on trends, common end-user mistakes and questions to manager, in a timely manner.
  • Escalate violations of client policies and instances of fraud using internal tools and processes.
  • Identify improvement opportunities in workflow, automation and suggest solutions to relevant teams.
  • Interface effectively with other internal and client teams.
  • Balance priorities of workflow in line with stakeholder expectations.
  • Participate in training to conduct correct and accurate moderation policies.
Support different workflows, clients, and markets as and when required.
 
Requirements:
  • Native level of Flemish and fluent level of English
  • Comfortable reviewing content that may be considered inappropriate, offensive and/or contain explicit material
  • Flexible and able to make quick decisions in a dynamic environment
  • Conscientious and reliable – commitment is one of our core values!
  • Eagle eyed with great attention to details
  • Caring about people – you will be working with securing the online safety our customers and their users
  • Ideally interested in marketplaces, shared economy and new technology
  • Previous experience in content moderation, customer care and/or online business is a plus
 
We Offer:
  • An opportunity to make a positive impact on the digital world
  • A stimulating and rewarding job in a fast-moving, innovative and international tech-company
  • A defined ladder for progression, ranging from level 1-7 for expert positions and Junior to Senior Team Leads
  • Private Health Insurance
  • Comprehensive training
  • Fun events, great colleagues and a fresh, playful workplace
  • Re-location packages for international applicants
  • Free shuttle service after the late shift

Should you be interested in the above position, kindly forward your CV to Noelia Gonzalez in Pdf or Word format to Noelia Gonzalez on noelia@spotonconnections.com or call on 00351 300509001