Job Details

Job
Location
Dutch Speaking Service Desk Agents - Portugal
Job ID: 6537
Job Type:
Region:

Porto

Job description: Our client, a big operator in the IT and technology sector, is now seeking to employ highly qualified and highly motivated employees who offer a technical support services to its clients, from a multilingual 24-hour service desk.
 
Responsibilities
 
  • The Service Desk Agent will provide with excellent Level 1 Technical Support to customers (B2B) by email, phone and/or chat both in Dutch and in English languages
  • Escalating issues to the different departments accordingly
 
Requirements
 
  • Have excellent English and Dutch language skills (at native level)
  • Have compelling communication and team skills;
  • Available to work on shifts basis (including night hours and weekends)
  • Experience working in a highly demanding customer service environment
  • Help desk experience and basic IT skills would be an asset
  • Able to work under pressure and keep calm
 
 
Should you be interested in this opportunity kindly forward your CV in PDF or Word format to Luisela Sanz on luisela@spotonconnections.com or on Whatsapp on +34643968424