Job Details

Job
Location
Remote French Customer Support Agent - Portugal
Job ID: 7084
Job Type:
Region:

Porto

Job description: Our client is looking for French Customer Service agent to support their client who is an International company dealing with Accommodation world wide. You will develop valuable skills and knowledge in the travel industry.
 
Responsibilities:
  • To Provide Friendly and efficient service to the customers while being the first point of contact 
  • You will be responsible to resolve customer issues and questions via emails and inbound calls including urgent situations.
  • Identify and escalate issues appropriately 
  • You will need to multitask numerous tasks during the day 
  • Research information and troubleshoot problems using available resources 
  • Work proactively and independently to reach targets and goals 
 
Requirements:
 
  • Proficient in French (C2)
  • Advanced level of English (C1)
  • Outstanding people skills with a passion to help others
  • Able to pick up new technology quickly
  • Experienced in Microsoft Office Package
  • For non-EU applicants, a valid work permit is required
 
Offer:
 
  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Relocation package
  • Flexible working schedule, while working fully REMOTE
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Fun and engaging company-wide initiatives, like wellness program
 
Kindly get in touch with Joelle Abela on joelle@spotonconnections.com
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