Job Details

Job
Location
FRENCH SPEAKING CUSTOMER SERVICE REPRESENTATIVE - Ireland
Job ID: 6282
Job Type:
Region:

Limerick

Job description:

FRENCH SPEAKING CUSTOMER SERVICE REPRESENTATIVE

 

Key Responsibilities:

  • Provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality
  • Ability to liaise with other departments as necessary
  • Identify process improvement opportunities and raise them through the appropriate forum
  • Support customers directly on the ground at major events around the world
  • Any other tasks as required

Requirements:

  • French fluent speaker
  • Hungry to take on responsibility, excelling at following up providing updates proactively, and proposing process improvements whenever applicable​
  • Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way
  • Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources
  • Learning and adapting to new technologies and tools
  • Capability to handle stressful situations while dealing with customers
  • Adaptable, flexible, approachable, and collaborative towards team goals and interests
  • Positive Attitude - A sense of humor and positive make-it-work attitude

 

If you are interested in applying for this position, please send your updated CV in PDF or Word to: esther@spotonconnections.com