Job Details

Job
Location
French speaking Technical Advisor - Portugal
Job ID: 6371
Job Type:
Region:

Lisbon

Job description: TECHNICAL SUPPORT ADVISOR – FRENCH SPEAKER
Lisbon, Portugal
 
Our brand client is hiring Technical Support Agents for a well know Technology brand! As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.
 
Responsibilities:
  • Answer and/or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner.
  • Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.
  • Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
  • Per each customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.
  • Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
 
Requirements:
  • Fluency in French (C1/C2)
  • Intermediate to fluent level of English
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Demonstrate patience when communicating and solving issues
  • Keep up with the latest IT and tech-related trends
  • Proactive, self-motivated and a great team player

On offer:
  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • On going training
  • Health insurance with a dental plan (after 6 months contract)
  • Relocation package - shared accommodation and flight reimbursement
  • Opportunities for career progression and possibilities for an international career through the International Mobility Program


If you are interested in the above position, kindly forward your CV to Carolina Cepeda on carolina@spotonconnections.com