Job Details

French speaking Technical Support Advisor - Portugal
Job ID: 7252
Job Type:

Any Region

Lisbon, Portugal
Our brand client is hiring Technical Support Agents for a well know Technology brand! As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.
  • Answer and/or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner.
  • Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.
  • Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
  • Per each customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.
  • Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.

  • Fluency in French (C1/C2)
  • Intermediate level of English
  • Good computer skills
  • Excellent communication skills
  • Team spirit and flexibility     

On offer:
  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Relocation package
  • Paid and ongoing training
  • Meal allowance
  • Health insurance after 6 months
  • International and dynamic environment
  • Career progression
  • Considerable investment in employees and their career development
  • Opportunity to work in a dynamic and multicultural atmosphere.
  • Mobility if needed between countries
  • Possibility of moving to other departments in the future
  • Social events: Drinks, BBQ, team buildings, etc

If you are interested in the above position, kindly forward your CV to Carolina Cepeda on