Job Details

Job description: Do you feel comfortable with customers? Are you a great advisor ready to solve problems by telephone? Then if you have strong German speaking skills, this job might be perfect for you! 

On behalf of our client, we are currently searching for a German Speaking Call Center Advisor to join their team in Athens. 

Send us your CV, and our Recruiters will be in touch. 
 
Responsibilities: 

• Be at the forefront of the business, operating via telephone/email to support customers 
• Establish positive engagement with the customers, build relationships and demonstrate fair treatment 
• Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans 
• Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans 
• Provide guidance to customers on the availability of free money advice 
• Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation 

Requirements: 

• Experience in customer service, contact center experience is desirable 
• Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base 
• Service oriented and problem solving mindset 
• Patience and calmness in all situations 
• Ability to work both independently and as a member of a team 
• Desire and energy striving for excellence and quality within the business 
• Native/ Proficient Language skills 
• English Language Skills (B2 level or above) 

 
Benefits: 

• Possibility of working from home and at their offices in Athens 
• 6 months contract with the possibility of becoming permanent after performance appraisal. 
• Private health insurance 
• Ticket restaurants: 80 euros per month 
• 10-15% monthly performance bonuses 
• Salaries above the market in Greece. 
• Multinational work environment 
• Relocation package 

Know someone looking for their next career move?  

At SpotOn Connections, we value the power of personal referrals! We offer an exciting "Refer-a-Friend" initiative, giving you the great opportunity to earn €250 for every successful referral. Get in touch with us to kickstart your career today! 

If interested please send your CV to katarzyna@spotonconnections.com