Job Details

Job
Location
German speaking Customer Service (remote) - TURKEY -
Job ID: 5232
Job Type:
Region:



Job description: GERMAN SPEAKING CUSTOMER SERVICE – REMOTE – TURKEY
 
Our client is looking for a German speaking Customer Service Agent to be working from home in TURKEY. Please find below the main duties and requirements:
 
Responsibilities:
 
  • Establish an efficient, courteous and personalized contact with customers by email, in German.
  • Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role.
  • Being multitasking and adapting to a very dynamic environment.
  • Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance.
  • Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals.
  • Establish and maintain effective collaboration with client’s partners.
  • Be able to maintain a constructive state of mind even in difficult situations.
 
Requirements:
 
  • Fluency in written and spoken German and  English.
  • Excellent written communication skills, attention to detail and ambition to deliver excellent customer service
  • Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests.
  • Planning & Organization - Ability to be multitasking to achieve goals personal and team ones
  • Communication - Excellent verbal and written communication.
  • Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy.
  • Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives.
  • Availability - Flexibility - Work in rotary schedule.
 
If you would like to send your application, please send your most updated English CV to: joana@spotonconnections.com