Job Details

Job
Location
Remote German Speaking Technical Support Advisor - Spain
Job ID: 6304
Job Type:
Region:

Barcelona

Job description: We are recruiting tech savvy candidates to support the users of a world leader company in technology services. Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

Responsibilities:
  • Interact with users via email, phone, and chat
  • Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
  • Troubleshoot technical questions including software, hardware, and logistic questions
  • Escalate complex issues and provide context to the reason for the escalation
 
Requirements:
  • Native level of German and C1 level of English
  • Previous customer facing experience (B2B or B2C)
  • Prior experience in multi-channel customer support
  • Experience working within a metric and target focused work environment
  • Excellent listening and communication skills, written and verbal
  • Demonstrated ability to work through complex technical problems
  • Strong attention to detail
 
On offer:
  • Full-time (39 hours/week)
  • Remote option!
  • Schedule (rotative): between 08.00 and 22.00, from Monday to Sunday (2 free days per week)
  • Competitive salary
  • Full relocation package including:
    • Flight ticket
    • Taxi to the airport
    • Taxi from the airport in Spain to your new accommodation
    • PCR test cost compensation
    • Accommodation: Nice individual studio in a residence with Gym, swimming pool, cafeteria
    • Support with a private Health Insurance
  • Continuous training and development program
  • Start-up project!
  • Excellent work environment, great colleagues, social arrangements and personal development
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
Should you be interested in the above position, kindly forward your CV to Noelia Gonzalez in Pdf or Word format to Noelia Gonzalez on noelia@spotonconnections.com or call on 00351 300509001