Job Details

Job
Location
German Speaking Technical Support Advisor - Spain
Job ID: 7186
Job Type:
Region:

Barcelona

Job description: GERMAN SPEAKING TECHNICAL SUPPORT ADVISOR

We are recruiting tech savvy candidates to support the B2B users of a world leader Payments platform.

Responsibilities:
  • Interact with users via email, phone, and chat
  • Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
  • Troubleshoot technical questions including software, hardware, and logistic questions
  • Escalate complex issues and provide context to the reason for the escalation
Requirements:
  • Native level of German and C1 level of English
  • Previous customer facing experience (B2B or B2C)
  • Prior experience in multi-channel customer support
  • Experience working within a metric and target focused work environment
  • Excellent listening and communication skills, written and verbal
  • Demonstrated ability to work through complex technical problems
  • Strong attention to detail
 
On offer:
  • Full-time (39 hours/week)
  • Schedule (rotative): between 08.00 and 22.00, from Monday to Sunday (2 free days per week)
  • Competitive salary
  • Relocation assistance for international candidates
  • Continuous training and development program
  • Excellent work environment, great colleagues, social arrangements and personal development
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
Should you be interested in the above position, kindly forward your CV to Noelia Gonzalez in Pdf or Word format to Noelia Gonzalez on noelia@spotonconnections.com or call on 0034 881 18 00 76