Job Details

Job
Location
Italian Customer Support Agents - Remote - Portugal
Job ID: 5985
Job Type:
Region:

Porto

Job description: Responsibilities:
 
  • Ability to assist users with general Inquiries and technical support issues through phone, email, chat and social messaging channels (as assigned) regarding Sports streaming services
  • Solve with precision and efficiency emerging issues that customers may face in a proactive way
  • Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
  • Meet and exceed our customer service quality goals, compliance regulations and productivity targets
  • Create amazing customer experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback
 
Requirements:
 
  • C2 or Native level of Italian is needed
  • C1 of English is needed
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • High-speed internet access and appropriate conditions for remote work
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Portugal
 
If you would like to apply for this position, please send your most updated English CV tojoelle@spotonconnections.com