Job Details

Key Responsibilities:

• Provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality
• Ability to liaise with other departments as necessary
• Identify process improvement opportunities and raise them through the appropriate forum
• Support customers directly on the ground at major events around the world
• Any other tasks as required

Requirements:

• Italian fluent speaker
• Hungry to take on responsibility, excelling at following up providing updates proactively, and proposing process improvements whenever applicable​
• Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way
• Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources
• Learning and adapting to new technologies and tools
• Capability to handle stressful situations while dealing with customers
• Adaptable, flexible, approachable, and collaborative towards team goals and interests
• Positive Attitude - A sense of humor and positive “make-it-work” attitude