Job Details
Italian Speaking Call Center Advisor - Greece - Greece
Job ID: 7501
Job Type:
Region:
Region:
Athens
Job description:
Italian Speaking Call Center Advisor – Greece
Provides telephone and administrative support to the business in relation to call and document management. Performs
a basic analysis of information for the correct telephone management, providing a solution to the client in line with the
guidelines and values of the company.
Work Responsibilities:
If interested in this position or knowing anyone who might be, please send your CV to
Katarzyna@spotonconnections.com
Provides telephone and administrative support to the business in relation to call and document management. Performs
a basic analysis of information for the correct telephone management, providing a solution to the client in line with the
guidelines and values of the company.
Work Responsibilities:
- Be at the forefront of the business, operating via telephone/email to support customers.
- Establish positive engagement with the customers, build relationships and demonstrate fair treatment.
- Conduct affordability assessments in order to fully understand each customer's financial situation and, where
- appropriate, set up reasonable repayment plans.
- Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans.
- Provide guidance to customers on the availability of free money advice.
- Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection.
- Experience in customer service, contact center experience is desirable.
- Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base.
- Service oriented and problem solving mindset.
- Patience and calmness in all situations.
- Ability to work both independently and as a member of a team.
- Desire and energy striving for excellence and quality within the business.
- Italian Native/ Proficient Language skills.
If interested in this position or knowing anyone who might be, please send your CV to
Katarzyna@spotonconnections.com
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