Job Details

Job
Location
Italian Speaking Call Center Advisor - Greece - Greece
Job ID: 7501
Job Type:
Region:

Athens

Job description: Are you adept at interacting with clients and skilled in providing effective problem-solving assistance over the phone? If you possess proficient Italian language abilities, this opportunity could be an excellent fit for you. 

We are currently on the lookout for a Fluent Italian Speaking Call Center Advisor to become part of our client's team in Athens. So don’t wait any longer. Send us your CV, and our Recruiters will be in touch! 

Responsibilities: 
  • Be at the forefront of the business, operating via telephone/email to support customers 
  • Establish positive engagement with the customers, build relationships and demonstrate fair treatment 
  • Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans 
  • Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans 
  • Provide guidance to customers on the availability of free money advice 
  • Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation 

Requirements: 
  • Experience in customer service, contact center experience is desirable 
  • Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base 
  • Service oriented and problem solving mindset 
  • Patience and calmness in all situations 
  • Ability to work both independently and as a member of a team 
  • Desire and energy striving for excellence and quality within the business 
  • Native/ Proficient Language skills 
  • English Language Skills (B2 level or above) 
 
Benefits: 
  • Possibility of working from home and at their offices in Athens 
  • 6 months contract with the possibility of becoming permanent after performance appraisal. 
  • Private health insurance 
  • Ticket restaurants: 80 euros per month 
  • 10-15% monthly performance bonuses 
  • Salaries above the market in Greece. 
  • Multinational work environment 
 
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