Job Details

Job
Location
Operations Manager - Germany, Deutschland
Job ID: 5913
Job Type:
Region:

Berlin

Job description: OPERATIONS MANAGER – SERVICE CENTER
Berlin, Germany
 
Our client is looking for an Operations Manager for a Service Center to join their growing Team based in Berlin – Germany. As an Ops Lead you will be responsible for: managing several markets and teams, regularly reviewing processes to ensure that SLA’s are met, and making any necessary adjustments and recommendations. You will make sure that operational metrics (daily, weekly, monthly, and quarterly) are clearly communicated, understood, and achieved.
 
Responsibilities:
 
  • Provide inspired leadership for the organization
  • Manage, direct and motivate the team of 5+ Team managers and 100+ employees
  • Make important policy, planning, and strategy decisions
  • Develop, implement and review operational policies and procedures
  • Assist HR with recruiting when necessary
  • Help promote a company culture that encourages top performance and high morale.
  • Work with senior stakeholders to ensure excellent service delivery
  • Ensure all legal and regulatory requirements are met and monitor compliance with laws and regulations
  • Work with senior management to determine values and mission, and plan for short and long-term goals
  • Identify and address problems and opportunities for the company
  • Support worker communication with the management team and with HR concerning any necessary disciplinary or developmental measures
 
Requirements:
 
  • Bachelor’s degree in operations management or related field or
  • Several years of experience in management, operations, and leadership in a customer service center environment
  • Excellent written and verbal skills in English, fluent German is a plus
  • Very good knowledge of MS Office, online tools and processes
  • Outstanding analytical skills and a high affinity for numbers
  • Distinctive business thinking and cost sensitivity
  • Demonstrated strong interpersonal and team-building abilities
  • Excellent organizational skills
 
Benefits:
 
  • International, diverse team with employees from 65 nations
  • Flexible working hours and remote office work possible
  • The opportunity to play a key role in shaping social media
  • The freedom to drive your career, your own projects and make an impact across the company
  • Various support functions like social counseling, workers council and Feel Good Management to ensure your wellbeing
  • Discounts for various providers and a reduced public transportation ticket
  • A location that is easily accessible by car or public transportation
  • Free fruit, subsidized lunch offers and regular team events
  • 26 days of paid vacation annually
 
Should you be interested in the above position, kindly forward your English CV to Katarzyna Mieczkowska at katarzyna@spotonconnections.com