Job Details

Job ID: 6243
Job Type:

Any Region

Job description: As a team leader, you will be responsible for supervising, managing and motivating inbound customer service advisors (chatting), on a daily basis.
  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Respond to general queries from customers, clients and team members
  • Develop action plans to optimize performance and drive continuous improvement
  • Degree in Management or training in team leading is a plus
  • Experience in a call center environment preferred
  • Experience in a leadership role within a chat team required
  • Banking or financial industry experience
  • Excellent PC skills, especially MS Excel
  • Fluent in Italian language especially written and good command of English
  • Organizational and time-management skills
  • Decision-making skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to work 24/7 (which will include evening, night shifts and weekend support)
The Company offers:
  • Competitive remuneration package
  • Opportunities for international Career through our International Mobility program
  • A challenging working environment