Job Details

Job
Location
Zendesk Administrator - Spain
Job ID: 4896
Job Type:
Region:

Barcelona

Job description: ZENDESK SYSTEM ADMINISTRATOR
 
We are looking for a system administrator, with strong Zendesk who will help support the growth of our Customer Care Department in the long term, by optimising tools and processes.
This position demands great technical depth, innate curiosity and a data-driven mindset. It also requires excellent communication skills and ownership.
 
Are you an owner, motivated by building future success? Do you have experience building projects from scratch? Are you looking to make a true impact in your workplace? If your answer to all these questions is YES – Read on!
 
What you'll do:
  • Assist CC Operations Manager with designing CC Strategy
  • Own the optimisation of the CC Tools (ZenDesk, Intercom …)
  • Analyse data and turn them into meaningful insights for our business
  • Design process and automation
  • Assist CC Operations Manager on special projects (launch new market, new offering)
  • Troubleshoot and support configuration errors and identify operational improvements
  • Collaborate with other teams to ensure efficiency and cross-functional alignment
  • Escalate and liaise with third-party vendors to resolve technical issues that cannot be resolved internally
  • Serve as liaison between departments to assist with change
  • Support our Workforce Analyst by designing accurate forecast/ growth of the CC organisation.
What you'll need to have:
  • Perfect written and spoken English
  • Proven work experience in a Customer Care Operation position
  • Proven system or application administration including knowledge of Zendesk (Support, Chat, Talk, Guide)
  • Demonstrated analytic and data management capabilities and reporting presentation of complex data
  • Solid understanding of Customer Care metrics and the ability to explain the data insights to business partners
  • Good understanding of how to translate business requirements into tooling
  • Proven ability to solve practical business problems
  • Proven project management, multitasking & prioritisation skills
  • Ability to balance attention to detail with execution in a fast-paced environment
  • Highest standards of accuracy and precision, extremely organised
 What we always look for:
  • Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
  • Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around
  • You seek feedback early and often and are open to both give and take constructive and direct criticism
 What do we offer?
  • Competitive compensation including equity in the company
  • 24 vacation days per year and flexible working hours
  • Health perks: Choose between a private health scheme or a gym allowance
  • "Flexible compensation plan" to help you diversify and increase the net salary
  • Free Spanish classes
  • Yoga and meditation
Should you be interested in the above position, kindly forward your CV to Noelia Gonzalez in Pdf or Word format to Noelia Gonzalez on noelia@spotonconnections.com or call on 00351 300509001