Job Details

Job description:

Job Summary

Our client is looking for an Application Support Specialist to be responsible for installing, testing and providing support to the company’s applications across all business units.
 
Responsibilities:

• Support of new applications
• Identify recurring application issues and ensure a permanent solution
• Communication with end users, provide end user support and training
• Prioritise and manage multiple open cases at one time
• Document existing and new setups, workflows and procedures
• Liaise with vendors to install and test new releases
• Troubleshoots simple to complex issues as reported by end users
• Demonstrates initiative and proven follow through skills
• Manages workload and prioritize to accomplish tasks within agreed timeframes
• Analyses existing data and metrics to determine trends and performance

 
Requirements:

• Minimum 1 years’ experience in a similar role
• SQL scripting and Server Reporting Services (SSRS)
• Knowledge of object-oriented and test-driven development concepts
• Strong interpersonal and communication skills

 
Preferred Knowledge and Experience

• Experience with Therefore Document Management System
• Working knowledge of Jira
• Experience with Prince2 methodologies is a plus

 
If you are interested or know of someone that could be, kindly forward your CV in a word format to Donna Bonello on [email protected] or call on +356 27 204 518 for further information.