Job Details

Job description:
French speaking Administrative Support Assistant
Hybrid, Portugal

Our client, an international brand specialized in the production of sustainable and evolutive furniture for infants is expanding in Europe and is looking for a French speaking Administrative Support Assistant to be based in Portugal.

Customer Service tasks:

• Answer to customer inquiries (order status, item availability, product info, technical issues, etc.) and after-sales service requests, mainly B2B
• Receipt of requests and orders, information and filing of tickets

 
Administration and Logistic related tasks:

• Communication with the Logistics, Production and Payments Departments based in Singapore

• Delivery Management: preparation of deliveries in connection with warehouse and preparation of shipments for the arrival of new containers (prioritization, allocation, planning, etc.)

• Inventory management and maintenance: update files, malfunctions, integration of new containers etc. 

 
Online Marketing tasks:

• Programming of schedule publications on Facebook and Instagram
• Follow-up of social media publications and interaction with interested parties
• Creation and management of Facebook and Google Ads ads (description, audiences, visuals, budget, campaign structure)
• Daily monitoring of Google Ads, Facebook Ads, Facebook, Instagram and Google Analytics statistics with proposed corrective actions

• Manage and maintain the website updated: promotional offers, creation of new articles for new products, translation of new products, visuals update, regular check for 404 errors, etc

 
Requirements:

• Fluent level of Portuguese, French and English (C1 level)
• Previous experience in online customer support and administration
• Hands-on and autonomous individual, not afraid of challenges
• Great communication, listening and interpersonal skills
• Multitasking and comfortable with a fast paced environment
• Responsible and reliable
• Education and/or previous experience in Digital Marketing is preferably but not mandatory

On offer:

• Paid training on-site/hybrid
• International environment
• Possibility to work in a new hub and project from an international brand
• Fully hybrid role (between x1 and x5 times per month in the office, that will decrease as the person develops)
• Working hours: Monday to Friday from 9 am to 6 pm.

If interested please send me your CV to [email protected]