Job Details

Job description:
One of our top clients working in providing a centralised reservations system to facilitate day to day operations are looking for  a German Customer Support Agent to join their energetic and dynamic team

Responsibilities:

• Work with Sales Managers and Customer Support agents to create and maintain a win-win relationship with new and current customers
• Analyze and understand customer business requirements and issues  
• Customer setup, onboarding and training
• Customer support, troubleshooting and solution development  
• Support Product Management with identifying product enhancements and improvements
• Work hand-in-hand with Sales Managers to provide advice and training to 'at risk' customers

Requirements:

• Having a college degree will be considered an asset
• 2 years’ experience in a support environment, experience in travel or hospitality industry will be preferred
• Fluent in English and German
• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
• Strong analytical, organizational, communication and people skills required
• Be customer focused and determined to offer high quality service
• Be a team player and a demonstrate a sense of ownership
• Be proactive, solution oriented and focused on key initiative

If interested in applying to this role, Please send your updated CV to [email protected]