Job Details

Job description:
GERMAN SPEAKING TECHNICAL SUPPORT ADVISOR

We are recruiting tech savvy candidates to support the B2B users of a world leader Payments platform.

Responsibilities:

• Interact with users via email, phone, and chat
• Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
• Troubleshoot technical questions including software, hardware, and logistic questions
• Escalate complex issues and provide context to the reason for the escalation

Requirements:

• Native level of German and C1 level of English
• Previous customer facing experience (B2B or B2C)
• Prior experience in multi-channel customer support
• Experience working within a metric and target focused work environment
• Excellent listening and communication skills, written and verbal
• Demonstrated ability to work through complex technical problems
• Strong attention to detail

 
On offer:

• Full-time (39 hours/week)
• Schedule (rotative): between 08.00 and 22.00, from Monday to Sunday (2 free days per week)
• Competitive salary
• Relocation assistance for international candidates
• Continuous training and development program
• Excellent work environment, great colleagues, social arrangements and personal development
• Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

Should you be interested in the above position, kindly forward your CV to Noelia Gonzalez in Pdf or Word format to Noelia Gonzalez on [email protected] or call on 0034 881 18 00 76