Job Details

Job description:
HEBREW SPEAKING QUALITY ANALYST – LISBON, PORTUGAL
 
Our client is looking for a Quality Analyst, who will be responsible for a variety of tasks, playing a key role in developing a team that is focused on Trust & Safety. The Quality Analyst will be a single point of contact in terms of Quality for its market, working closely with the Client, the Trainer, the Team Leaders and the other QA’s. With a very strong product knowledge, this QA should be on the ground all the time, with eyes fully open identifying any improvement opportunities and building reports on the teams’ results.
 
Responsibilities:

• Monitoring all contacts between Customer Support Representatives (CSRs) and customers;
• Identifying and suggesting improvement opportunities;
• Ensuring the success of preventive and corrective actions;
• Promoting actions to optimize the achievement of Key Performance Indicators;
• Providing one-to-one coaching to CSRs (aligned with the Supervisors) and identifying training needs with the Trainer.

 
Requirements:

• Solid experience in a similar position, ideally in a call center environment;
• Experience in social media platform;
• Dynamic, enthusiastic and passionate;
• Open mindset, self-motivated and data driven;
• A team player with strong leadership, analytical and communication skills;
• Native/near native Hebrew speakers (mandatory);
• Fluency in English;
• Ability to adapt well to change in direction and priority in a fast-paced and deadline-oriented environment.
• An on-site presence is mandatory.

 
If you would like to send your application, please send your most updated English CV to: [email protected]