Job Details
Italian Customer Support Agents - Remote - Portugal
Job ID: 5985
Job Type:
Region:
Region:
Porto
Job description:
Responsibilities:
Requirements:
If you would like to apply for this position, please send your most updated English CV to: [email protected]
- Ability to assist users with general Inquiries and technical support issues through phone, email, chat and social messaging channels (as assigned) regarding Sports streaming services
- Solve with precision and efficiency emerging issues that customers may face in a proactive way
- Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
- Meet and exceed our customer service quality goals, compliance regulations and productivity targets
- Create amazing customer experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
Requirements:
- C2 or Native level of Italian is needed
- C1 of English is needed
- Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- High-speed internet access and appropriate conditions for remote work
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Portugal
If you would like to apply for this position, please send your most updated English CV to: [email protected]
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