Job Details

Our client is a world market leader in the premium domestic appliance segment whose products are distinguished by their durability and efficiency.

As a Quality Analyst in this project, your daily responsibilities will include:

• Ownership of quality methodology, delivery, and development across the Operations
• Deliver appropriate feedback on the quality of the service to advisors ensuring adherence to procedures
• Attend and participate in meetings with Operations to discuss outputs of monitoring
• Provide relevant information for Monthly Quality Reports
• Give feedback to the training department about issues arising from monitoring
• Participate in monthly calibrating sessions to ensure consistency

To succeed in the role, you will need to have:

• Native or proficient level of Norwegian (C2)
• Advanced English level (C1 at least) with strong verbal and written communication skills
• Good organization/ time management skills
• Ability to work with a variety of people from diverse backgrounds
• Ability to make fair and consistent judgments and decisions
• Ability to solve problems and offer suggestions
• Ability to influence behavior
• Ability to adhere to all organizational policies and procedures
• Ability to give constructive feedback to the agents which lead to performance improvement
• Must hold EU citizenship or valid work permit for Greece

Education and experience

• Bachelor’s degree or directly related work experience
• Previous relevant experience as Quality Analyst