Job Details

Job description:
TEAM LEADER
 
Interested in social media regulation, online free speech, internal controls, support for vulnerable sections of the society or maybe even EU policy making? Want to work for a global company as a Content Review Team Lead for the world’s best-loved video-sharing website? You do? Well then, apply now and you could be responsible for assisting the Manager in meeting site metrics and goals, and supervise a team of up to 20 moderators. 
You have the opportunity to provide dynamic service and support for our clients within the cutting-edge world of technology. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients.  
 
Please note we can only consider candidates holding an EU passport or a valid work permit for Portugal. 
 
Day-to-day responsibilities: 

• Leading a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities. 
• Provide mentorship, guidance, and career development to your team. 
• Monitor queues for variations and make adjustments as necessary to meet SLAs. 
• Implement escalation channels in accordance with mutually agreed upon procedures 
• Influence team strategy through effective communication. 

 
Qualifications 

• Fluency in English  
• Bachelor’s Degree or 3 years relevant work experience. 
• Supervisory experience and experience managing projects to established SLAs. 
• Flexibility to work shifts including evenings and weekends. 
• Proficiency in Client products, including email, Calendar, Client Drive. 

 
Professional Skills Requirements: 

• Excellent communication (verbal and written), facilitation and interpersonal skills. 
• Ability to manage multiple tasks simultaneously and thrive in a complex, fast-paced environment with multiple priorities. 
• Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making. 
• Quick learner and adaptable to learn new processes, concepts, and skills. 
• Strong attention to detail with a desire to deliver accurately, efficiently and to a high standard. 
• Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment. 
• Passion for social media. Conversant with channels that provide on demand Video. 
• Neutral mind-set to alternative video content that needs classification. 

 
Offer: 
Pleasant and inspiring working atmosphere 
Opportunity to be part of a rapidly expanding global organization with irreproachable reputation 
Professional development and clear career path 
Training & development opportunities 
Competitive salary & relocation allowance* 
Relocation applicable only for international candidates joining us from abroad.