Applications Support Officer Job ID: 1104

Job Details:
APPLICATIONS SUPPORT OFFICER
 
Overview of Role
 
The Application Support Officer within the Service and Application Management team will be responsible for the maintenance of existing systems and offer technical support to internal and external clients. This is a customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role will require a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The Application Support Officer must be a motivated team player that can see projects to completion, work independently, and be willing to assist other team members not specific to his/her duties.
 
Responsibilities:
  • Troubleshooting day-to-day client issues and provide direct support to customers using CRM tools;
  • Maintaining operations and administering company’s proprietary and ancillary systems;
  • Interaction with third-party suppliers and other departments as required;
  • Ability to quickly assess an issue and provide clients with short- and long-term course of actions;
  • Escalating and resolving cases in prompt time ensuring corporate SLAs are met;
  • Preparing documentation for tools and processes.
 
Requirements:
  • B.Sc. in IT or equivalent qualification;
  • Knowledge of MySQL, UNIX and IT applications;
  • Excellent writing and communication skills;
  • A can-do attitude and willingness to learn;
  • Experience in the financial industry will be considered as an asset.
 
If you are interested in this position kindly forward your CV to Nuria de la Fuente on  [email protected]

Country: Malta
Region: Any Region
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