Job Details:
Our client is an International Online Payment services provider with their European head offices based in Malta. Due to current expantion they are looking to recruit a Chargeback Officer to join their established team. Responsibilities will include:
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Investigate, collect data and prepare replies to incoming Retrieval Requests (RR) & Chargebacks (CB)
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Handle merchant communication regarding received cases (RR, CB) - Analyze data and documentation, consult internally and resolve client disputes
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Process RRs /CBs in a timely manner as per card scheme deadlines
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Work in close contact with the Reconciliation officer/s
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Prepare cases for VROL and MasterCom
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Prepare and handle Pre-Arbitration/Arbitration cases
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Monitor merchant CB trends and suggest action as necessary
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Prepare summary reports of RRs /CBs being processed
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Keep abreast with latest card scheme development regarding dispute management
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Other generic duties as need be from time to time
The ideal candidate should preferably:
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Possess a tertiary level degree or diploma in banking, finance or management
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Have at least one year work experience in a similar position in the Card Payments Industry or iGaming is preferred.
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Possess good office application skills, including intermediate to advanced knowledge of MS Excel
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Be highly organized, pro-active,self-motivated, able to work on own initiative and eager to learn.
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Possess excellent organizational and interpersonal communication skills.
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Be a team player and able to meet strict deadlines.
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Possess a high proficiency in verbal and written English
Should this not be the right opportunity for you, we also have various other opportunities, including :
Accountants, Accounts Executives, Payroll Officers, Financial Controllers, Credit & Fraud Analysts, Corporate Services Officers, Lawyers and Legal Associates, Compliance & Risk, Social Media & SEO Specialists, Web, Graphic & Print Designers, Software Developers, IT Administrators, Business Intelligence Analysts, Office Administrators, Sales & Marketing, Human Resources.
Please forward your CV in Word format including a cover letter to Eleanor at [email protected]
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