Events Executive Job ID: 94

Job Details:
 
EVENTS EXECUTIVE
 
DEPARTMENT    Sales & Marketing Department
 
______________________________________________________________________
 
Under the general guidance and supervision of the Events and Banqueting Manager, and within the limits of the established hotel policies and procedures.
 
PURPOSE & RELATIONSHIPS:
 
·         To ensure that clients and guests receive a pleasant and efficient personalised service, through constant co-ordination with other departments so as to ensure the proper welfare of guests when in-house.
 
·         Ensures administrative work is up-to-date and maintains updated records in the operating system.
 
·         To develop and maintain a high level of communication and effective relations with colleagues and clients.
 
·         To ensure that a high standard of liaison is maintained with all departments.
 
·         To ensure a pro-active sales attitude and to be aware of sales opportunities outside and within the hotel.
 
·         To convert enquiries into confirmed business, assist to upsell on Food and beverage and any other revenue generating product.
 
·         Staying updated on the markets’ needs, trends and behaviour changes in order to adopt proactive and not reactive strategies.
 
·         To actively contribute towards achieving Revenue Plan objectives and targeted budgets.
 
·         To monitor customer feedback and guest satisfation.
 
·         To ensure that all guests’ details are recorded in the system for any future business possibilities.
 
·         To co-ordinate and supervise events happening in-house.
 
·         Ensure to meet the hotels’ customer service standards, in a profitable manner and endevour to exceed profits and expectations.
 
·         Provide all information and guidance for the client in order to obtain accurate event specifications.
 
·         Conduct pre and post event meetings with clients including hosting and show rounds of the hotel’s venues.
 
·         Co-ordinate promotions sent to our e-mail database.
 
·         Participate at the annual Weddings Fair and any other ‘open days’ happening at the hotels’ venues.
 
·         Issue Event Quotes and follow up accordingly.
 
·         Produce Event Orders to be distributed to all relevant department heads in a timely fashion and inform all departments on any last minute updates.
 
·         Co-ordinate all details for the organization of upcoming events (ex. Welcome boards, personalised menus, table place names, table plans etc.)
 
·         Monitor event billing in liaison with the accounts department.
 
·         Developing new contacts with business suppliers, consolidating with all other bookers and divert clients of competitive business to our hotels.
 
·         To ensure that all refused business is recorded with reasons of refusal.
 
·         Ensuring that the Hotel’s overall standards are retained.
 
·         To be aware of and adhere to the department’s and hotel’s policies and procedures.
 
·         To assist in all aspects of the Hotel operation.
 
·         To ensures that the standard telephone procedure is adhered to.
 
·         To take environmentally friendly initiatives such as using recycling paper for internal use.
 
·         Comply with Company Grooming Standards.
 
·         Comply with Time and Attendance Policies.
 
·         Actively participate in training and development programs and maximise opportunities for self development.   
 
·         Demonstrate service attributes in accordance with industry expectations and company standards including:
ü  Being attentive to Guests.
ü  Accurately and promptly fulfilling Guests requests.
ü  Anticipate Guests needs.
ü  Maintain a high level of knowledge which affects the Guest experience.
ü  Demonstrating a ‘service’ attitude
ü  Taking appropriate action to resolve guest complaints.
 
·         Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Safety
 
·         To familiarise yourself with emergency and evacuation procedures.
 
 
 
·         Ensure all security incidents, accidents are always logged in a timely manner and brought to the attention of your manager.
 
·         Be aware of the hotel's conservation of energy saving policies.
 
·         Co-operates with the team and members of management and be supportive and loyal to the company.
 
·         Meets any other request given by the Events and Banqueting Manager or Hotel/General Manager.
 
                SKILLS & EXPERIENCE
 
Possess a basic knowledge of:
·         Audio/visual equipment operation.
·         Conference and banqueting set-ups.
·         Food and beverage know how.
·         Basic sales and marketing skills
·         Customer orientated.
 
If you are interested or know of someone that could be, kindly forward your CV in a word format to Krista Psaila on [email protected] or call on +356 27 204 518 for further information.

Country: N/A
Region: N/A
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