German Speaking Customer Service Officer Job ID: 1277
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Job Details:
Responsibilities: · Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services; · Ensure that client accounts are opened according to the client’s product and service guidelines; · Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application; · Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information; · Identify selling opportunities after analysing the customer’s needs; · Address cancellation and temporary/ permanent blocking of cards, as per customer requests; · Process of transactions and outgoing payments accurately within the company’s I.T. systems; · Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct; · Keeping records as required; · Issuing of new cards and renewal processes. · Assistance with gathering of data/information for the company (via phone, e-mails and chat); · Providing support with invoicing, allocating payments and related duties, in line with the Bank’s policies; · Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions; · Communication and close cooperation with country co-ordinators and other departments; · Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records; · Other related ad hoc duties that may be assigned from time to time. Advantages: · The opportunity to work in a dynamically evolving company; · Opportunities for growth, realization of own ideas and further training; · Professional and attentive environment; · Other benefits, depending on candidates’ skills and experience. Requirements: · University degree · Fluent in both English and German. Additional languages will be a benefit. · Previous experience in a similar position is an asset · Strong communication skills, both verbal and written · Computer skills · Team player and customer oriented · Willingness to learn and expand horizons If you are interested or know of someone that could be, kindly forward your CV in a word format to Donna Bonello on [email protected] or call on +356 27 204 518 for further information. |
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Country: Malta Region: Any Region |
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