IT SUPPORT OFFICER Job ID: 1229

Job Details:
IT SUPPORT OFFICER
 
We are looking for a sharp, motivated and flexible individual to be part of the IT support team. This position is located in Malta. The ideal candidate will provide IT support services to the internal customer base, ensuring that work is successfully prioritised and completed in accordance with the business expectations. This role involves working closely with the IT Operations team, being at the forefront of resolving all IT related issues either by phone, email or internal ticketing.
 
Responsibilities:
  • Troubleshooting user issues using a variety of support tools including remote administration on workstations, laptops and virtual desktops
  • Assist users with internal and mainstream applications including Microsoft Office and Quickbooks.
  • Carry out Windows Domain Active Directory and Google Apps for Work administration tasks
  • Following defined processes in terms of incident logging and ticketing ensuring tasks are completed and resolved within agreed service levels.
  • Tracking issues with vendors and providers to successful completion
  • Managing system backups and data recovery operations
  • Handle workstation, laptop and server operating system patching
  • Provide feedback for continuous improvement of the incident tracking process
  • Provide regular status updates to the IT Technical Manager and the IT Operations team
  • Assist with emergency support.
Requirements:
  • Proven hands-on experience in specifying / troubleshooting / resolving internal customer issues
  • Sound knowledge of:
               o   Windows Operating systems, including Active Directory and       Group Policy maintenance
               o   Networking and TCP/IP
               o   User Administration
  • Basic knowledge of:
               o   Linux server administration
               o   VMware vCentre management
               o   Citrix XenApp
               o   PABX and physical access control administration
  •  A good team player able to work on a two-shift basis covering 08:00 through 20:00
  • Courteous and enjoying working with people
  • Flexible in providing occasional on-call out of hours support subject to appropriate remuneration
  • Has good verbal and written communication skills in the English language
  • Able to work under pressure and shifting priorities
 
Should you be interested in the above position forward your CV on [email protected]

Country: Malta
Region: Any Region
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