Online Customer Service Administrator Job ID: 1096
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Job Details:
The individual will be responsible for monitoring the Company’s social media sites such as Twitter, Facebook, LinkedIn, YouTube, etc, identifying messages that require attention, such as customers requesting feedback, answering of queries and / or complaints. Responsibilities: · Must be very internet savvy, and able to provide a high-end customer service to the Company’s worldwide network of clients. · Look at customer ratings and reviews in social media, blogs and forums as well as do frequent Google searches for any new links that surface paying particular attention to links resurfacing after being deactivated for some time. · Be prompt in addressing any problems, complaints, questions or suggestions surfacing on one of the channels mentioned above. · Questions are to be answered and then followed up to ask if anything else is required. · Correspondence must be thoroughly assessed and resolved in a timely manner · Feedback suggestions must be recorded and if possible followed up until implemented. · Build rapport with customers and provide personalized support Attributes: · Strong analytical problem solving skills · Strong attention to detail and the aesthetics of created content · Eye for continuous improvement and willingness to contribute ideas and documentation to the process and service · Outstanding command of English language, both written and verbal · Ability to remain cool under pressure and effectively multi-task while maintaining quality · Very detail-oriented and computer literate with proficiency in working with multiple desktop applications and ability to quickly learn in-house software · Have a can do attitude and self-motivated to continuously learn and adapt · Comfortable with a rapidly-changing environment · Ability to understand and support a variety of products and services · Excellent ability to communicate with customers on the phone and by email Requirements: · BS/BA degree is required in conjunction with 1 to 3 years of relative experience · Strong Technical Skills – Internet savvy, able to quickly learn customer software applications, and experienced in various software programs and online applications If you are interested or know of someone that could be, kindly forward your CV in a word format to Donna Bonello on [email protected] or call on +356 27 204 518 for further information. |
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