Support Analysts Job ID: 902

Job Details:
SUPPORT ANALYST
 
We are seeking motivated individuals who are ready to join the support team. As part of this team you will have the opportunity to support global corporate clients.
 
Responsibilities:
  • Communicating with clients through different channels
  • Log incidents or customer queries on the incident tracker
  • Responding to queries and trouble-shooting issues within agreed time limits to call-outs
  • Resolving issues which are in the remit of the support analyst
  • Following through on all pending incidents until completion and ensuring customers are kept updated with their respective status, even when it requires referral to colleagues or third parties
  • Prioritising and managing multiple open cases at one time, keeping within predefined deadlines
  • Supporting the roll-out of new releases
  • Maintaining status reports for all incidents on a regular basis
  • Participate in testing fixes for reported incident
  • Establishing a good working relationship with customers and other peers
Requirements:
  • Applicants must have an excellent command of the English language and the ability to be proactive, take initiative and work with commitment. Experience is a similar support role within the software industry or financial services will be considered as an asset. The support analyst may be required to work on a shift basis.
 
If you are interested or know of someone that could be, kindly forward your CV in a word format to Nuria de la Fuente on [email protected] or call on +356 27 204 518 for further information.
 
 

Country: Malta
Region: Any Region
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