Temporary Dutch Contact Centre Officer ? Definite Contract Job ID: 1215
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Job Details:
The Dutch speaking Contact Centre Officer will be employed on a temporary basis to provide all necessary support throughout the migration of the Bank’s new online banking and trading platforms. The employee’s employment under this contract shall be of a full time-definite duration for a period of 6 months which may be extended further if required. Duties and responsibilities: · Answering incoming calls and responding to customer emails that relate to executing client instructions, answering inquiries, handling complaints, troubleshooting problems and providing information · Updating customer information, checking customer details and accounts through the Bank’s systems · Maintaining the Bank’s client database · Filing and managing documentation and executing checks related to account opening Required knowledge, skills and experience: · Excellent verbal and written communication skills in both Flemish and English · Attention to detail · Business oriented and customer centric attitude · Ability to work on own initiative with minimal supervision · Flexibility with regard to tasks and working hours · Experience in a customer facing role and/or in the financial services industry will be considered an asset If you’re interested kindly send a copy of your CV to Maria Engerer on [email protected] |
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