German Client Service Personnel Job ID: 250

Job Details:
Responsibilities:
 
You will be interacting with multiple countries and a range of different personnel in the course of the provision of services to the Bank's customers, including:
  • Handling incoming loan applications and assisting customers with application related inquiries, while strictly adhering to the Bank´s policies and procedures;
  • Double-checking the correct entry of related data inputs;
  • Operating internal lending system software and the management of relevant banking websites;
  • Noting and reporting any discrepancies identified in customer records and related data sub-sets;
  • Assisting the Bank's Operations team in various matters that are ancillary to the above;
  • Interacting with payments processing staff on issues and problems related to loan applications;
  • Invoicing.
 
Expected skills and work experience:
 
  • General Upper Secondary education and vocational training preferred;
  • Basic computer skills (Outlook, MS Office) are essential, in addition to the ability to quickly familiarise oneself  with new IT systems and software;
  • Strong communication skills with a customer service attitude: friendly, patient, well-articulated
  • Demonstrated ability to work within multi-cultural teams
  • Knowledge of financial services and previous experience in a payments related or other financial area would be favourably considered; at a minimum, understanding of basic commerce activities, i.e.,  having skills to help customers to complete loan applications
  • Language skills: Excellent spoken and written German, medium level English skills
  • Full or Part-time employment – Available to work flexible schedules (between 08:00 and 20:00 weekdays and 12:00 to 18:00 weekends
  • Salary: Fixed plus performance bonus

Country: N/A
Region: N/A
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