Junior Application Support Officer Job ID: 231
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Job Details:
Junior Application Support Officer It is important that the person has a banking school background and some software testing experience. Job Objective: The main aim of this job is to: Provide first line application support to the Factoring JVs and assist in the testing of issue resolution and enhancement developments Job Tasks: · User Assistance and issue resolution, escalating when required · Analysis, Test preparation and Test execution · Developing and maintaining test suites and application related documentation · Other tasks and projects delegated by management Competencies / Behaviour: · Factoring knowledge · Good Analysis skills · Efficient and positive response to customer needs · Clear communication in both written and verbal English language · Well organised with structured document writing and time management skills · Strong team player showing dedication and commitment Job Duties: These shall include, but shall not be restricted to: · Providing first line of support to telephone and email requests related to factoring software deployed in all the Group JVs and external clients (where applicable) during JV business hours (Roster basis for Sunday support from home). · Log support calls and document their outcome to facilitate the resolution of common queries. · Escalate (where necessary) and raise support calls with vendor and follow through their resolution · Pro-actively provide information to users on the progress of outstanding support calls. · Ensure that any helpdesk systems are kept up to date and messages are passed on and feedback received promptly. · Assist senior team members with: ü Analysis of issues raised by clients ü Test Preparation and design ü Test Execution · Other tasks and projects delegated by management · Conform to the Group Policies and Procedures and department guidelines. If you are interested or know of someone that could be, kindly forward your CV in a word format to Krista Psaila on [email protected] or call on +356 27 204 518 for further information. Should this position not be of interest to you, I am always on the look out for Accountants, Financial Controllers, Accounts Assistants, Web & Software Developers, Systems & Network Administrators and Graphic Designers. Get in touch with me by sending me your CV on [email protected] |
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Country: Malta Region: Any Region |
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