Sales & Trading Support Associate Job ID: 224
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Job Details:
Sales & Trading Support Associate Department: Trading Floor Reports To: Senior Trader The Sales & Trading Associate has a dual role to: · Work to meet the Company’s Sales Objectives by converting leads into active accounts · Provide Trading system support to customers In depth training will be provided to the successful candidate Primary Duties & Responsibilities: Sales Desk: · Analyse lead databases based on set criteria with the aim of identifying and contacting high-potential leads and converting them to Real Accounts. · Act as a liaison with clients to resolve any difficulties causing a delay in the activation of the client account (i.e. missing account documentation, fund remittance, etc.) · Work with the team to develop new sales initiatives to grow the Company’s prospective client base. · Support the team in the organization and realization of marketing events in order to promote the company and its products to potential customers. · Work with other departments such as Compliance, Operations and Web to facilitate and accelerate sales-related initiatives. Trading Desk: · Handle customer telephone support (1st level technical support, training support, admin questions, legal questions etc…). · Provide clients system support via telephone and chat. · Work with Trading Desk to improve trading tools. · Track and evaluate competition. · Keep up to date with market developments (news, products, technologies, regulations) · Identify ways to improve the trading platform and service and present ideas to management. · Monitor trading system and work with IT to ensure that problems are quickly resolved. Other Duties: · Perform duties within the guidelines set out in the operational procedures and management directives. Qualifications and Prerequisites: · Sales Oriented and Client Focused · Has the necessary Sales and Customer Support experience · Has non face-to-face customer handling experience (considered an asset) · Good awareness of financial markets · Has the right work ethic & behaviour · Is fluent (speaking, reading, writing) in English and French mandatory · Has a financial or i-gaming background · Possesses a University Degree in Finance/Economics (considered an asset) · Willing to travel (re: Marketing Events - Trade Fairs, Road Shows, etc) If you are interested or know of someone that could be, kindly forward your CV in a word format to Krista Psaila on [email protected] or call on +356 27 204 518 for further information. Should this position not be of interest to you, I am always on the look out for Accountants, Financial Controllers, Accounts Assistants, Web & Software Developers, Systems & Network Administrators and Graphic Designers. Get in touch with me by sending me your CV on [email protected] |
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Country: Malta Region: Any Region |
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